Tenant Information


Starting the Tenancy


When your application is approved you will be required to leave a holding fee of 1 weeks rent to secure the premises. This holding fee will go towards the first weeks rent and is non-refundable should you change your mind. To sign the lease, you will be required to pay 2 weeks rent upfront (or 1 month's rent if you choose to pay monthly) plus a bond of 4 weeks rent. It is strongly recommended to read the lease thoroughly and ask questions for anything that you do not understand. You are committing to a legally binding contract for which there is no cooling-off period. You will want to ensure that you understand and agree to what you are signing. Within the first 2 months, a lodgement receipt will be posted to you from Fair Trading to confirm that your bond has been lodged with your Rental Bond number. If you do not receive this, please contact them on 13 32 20. Helpful tips for a hassle free tenancy: Keep a copy of your lease, condition report, rent receipts, rental bond number ...

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Utility Connections


It is the tenant’s responsibility to get all services to the property connected in their name. The Landlord or Express Realty can not guarantee that any of the below services are available. It is up to the tenant to make their own enquiries.   Connect Now is a free service that provides assistance with the connection of essential services from gas & electricity to removalists and insurance. They can be contacted on 1300 554 323 or just let us know that you want to be contacted and we will request a Connect Now representative contact you directly.   Electricity & GasEnergy Australia 131 535AGL                  131 245

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Rental Payments


Rental Payments can be made by using one of the following convenient methods:   1. Registering with DEFT payment system to directly transfer the funds from your nominated bank account or Credit Card. Visit DEFT at www.deft.com.au   2. Paying by bpay with Biller Code 4481 and your DEFT reference number   3. Posting a Bank Cheque or Money Order payable to “Express Realty” to our office   For security reasons we do not accept rental payments in cash. Personal cheques are also not accepted.   Rent must always be paid in advance.  If at anytime rent cannot be paid on the due date, please contact your property manager in writing to arrange a payment plan that may be put to the Landlord for approval.   It is the tenants responsibility to ensure that rent is always paid on time. If rent is not received and falls fourteen days in arrears, a Termination Notice will be automatically issued along with an application to the N...

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Residential Premises Condition Reports


It is a requirement that a condition report be completed by the landlord and the tenant. This condition report is an important record of the condition of the residential premises when the tenancy begins and may be used as evidence of the state of repair or general condition of the premises at the commencement of the tenancy. It is important to complete the condition report accurately. It may be vital if there is a dispute, particularly about the return of the bond money and any damage to the premises.   At the end of the tenancy the premises will be inspected and the condition of the premises at that time will be compared to that stated in the original condition report.   Two copies of the report which have been filled out and signed by the landlord or landlord's agent will be given to the tenant before the tenancy commences.   The tenant should complete the tenants section of the condition report as soon as possible and return one copy to the landlord or landlord'...

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Repairs & Maintenance


All repairs must be in writing, please complete an online maintenance request (click here) to be sent directly to your property manager.   All repairs will be attended to as promptly as possible however it is often necessary to obtain the Landlord's approval and/or quotes before any work can commence. Our tradespeople will always contact you directly to arrange a convenient appointment time. Please do not arrange maintenance yourself as unauthorised work may be charged back to you.

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Urgent Repairs (after hours)


If there is an after hours urgent repair the tradesmen listed on your tenancy Agreement can be called. However, if it is not an emergency and you do call these tradesmen you may be liable for the emergency callout. Please email your property manager as soon as possible to provide details of the incident.   PLEASE REFER TO CLAUSE 19 OF YOUR TENANCY AGREEMENT WHICH DETAILS THE CLASSIFICATION OF AN URGENT REPAIR.   Electrical RepairsSterns Electrical - 0412 164 461Energy Australia - 131 388   Plumbing, Gas Leaks & Hot Water RepairsEastern Suburbs Emergency Plumbing - 0410 522 799AGL Emergency - 131 909 (24 hr Gas Emergencies)   Emergency Locksmith & Maintenance Budget Hardware & Locksmith - 9365 4623   State Emergency Services  (S.E.S) SES - 13 25 00 (Natural disasters: flooding, storm damage, tree branch damage, severe roof damage etc)

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